Thanks Kia Canada for $275.30
Over a year ago now, my wife and I decided to purchase a 2012 Kia Soul. Our purchase was prompted from having two aging cars, hers nearing 10 years old and mine going on 12 years old at the time. Both vehicles cost us a decent chunk of change every time they required service. One of them still does. We decided in November 2011 we needed at least one reliable vehicle and settled on the Soul.
Since our purchase we’ve been happy with the Soul. The features of the car are great, the purchase price was in our budget as was the financing (0% interest). The fuel economy was attractive as well: 8.5 L/100 km city and 6.8 L/100 km highway. However, after the engine was “broken in” we found the fuel economy to be higher than the manufacturer’s label claim – noticeably. We were consuming about 0.5 L/100 km more in both city and highway driving. Turns out this variance was not going unnoticed by management at Kia Canada, thanks to reliability ratings from Consumer Reports and pressure from other watchdog groups. So, much to my surprise, Kia Canada actually decided to do something about it.
To compensate Soul owners like us, Kia dealers used odometer readings to determine how much car owners might have saved if their Souls used the revised (corrected) fuel economy over the last year and promised vehicle owners a pre-paid credit card for difference, including an additional 15% for other variances. We applied for our pre-paid credit card at the Kia dealership in November 2012. A few weeks ago, we got it, loaded with $275.30.
Since obtaining this pre-paid credit card, we’ve used it for all sorts of things including gas for the Soul. The money didn’t last too long and the balance will be at zero very soon. However, there’s more money on the way. Later this year, a new pre-paid credit card will be issued and this process will continue every year thereafter as long as we own the Soul.
Thanks Kia Canada for making good on your promise.
What do you make of Kia Canada’s efforts – righting a wrong?